Personally, I think either WestJet or one of their data providers is to blame here (they are blaming each other). On Friday evening, WestJet cancelled these tickets, despite the fact that tickets had already been issued. The fallout happened just as I was leaving for a camping trip, and I did not have Internet during the weekend. Global News Edmonton is apparently running a segment about this story tonight. Link to the blog post of the 2020 incident. Farelogix is an IT Provider whose singular focus is to build and deliver innovative and cost efficient NDC-aligned, airline-controlled offer and order management distribution technology as a result, guests were temporarily able to book low fares" WestJet claims that surcharges were not being applied correctly due to a FareLogix system error. "Friends of mine who work at Westjet have screen shot and sent me what their supervisors told them to tell customers. We should all work together on social media to make some noise." Even after WestJet clearly told us if a price is posted online there is nothing they can do about it and it is illegal to not honor it. "WestJet just called to say they will be cancelling all the flights and blaming it on a company named Farelogix (a company that WestJet uses to post their fares to third party sellers such as Sell Off Vacations) saying that they distributed prices where the taxes weren't calculated correctly. It all relates to a company named Farelogix that WestJet uses for posting fares to third party sellers. WestJet went on to eventually honour the fares. It's becoming clear that what happened this Friday is nearly identical to the SellOffVacations / WestJet incident in 2020. I know for a fact that people love to tell others about a ridiculous deal they got even 10-15 years later. Especially considering the smaller markets around B.C., Alberta, Saskatchewan, and Winnipeg that were involved and are typically harder to reach when it comes to marketing flights to Europe. In the Calgary Herald article "WestJet told Postmedia it became aware of the issue last Friday, saying it originated from an update to the airline’s computer system that caused fares to display incorrectly on some third-party websites."ĭepending on the numbers, one would think WestJet could swoop in and play the hero here and parlay this into some positive media exposure and word of mouth at a cost that would be relatively small compared to a typical advertising campaign. ![]() Not sure what they said to cause that, or if it's related. ![]() On Twitter, WestJet has been shifting the blame to FlightHub.īut for some reason FlightHub's account was suspended. Well, this story has made it into the National Post and the Calgary Herald. WestJet is also showing unusually cheap prices from the same airports in Alberta to Japan for $741 CAD roundtrip including taxes. It seems to only work with flights that connect through Calgary. Sometimes they've worked out, other times they haven't.īasically, from nearly every airport in Alberta, B.C., or Saskatchewan except Calgary or Vancouver. WestJet's mistake fares to Europe seem to pop up every few years. If you do attempt to book these, do not book anything non-refundable for at least 48 hours. It's always tough to know if tickets will be issued in a situation like this, so proceed with caution. The flights have 1 stop each way, in Calgary. WestJet is showing what appears to be mistake fares from various airports in Alberta to Dublin, Ireland or London, England or Paris, France for between $155 and $302 CAD roundtrip including taxes. ![]() ![]() July Various airports in Alberta to Ireland, France, or England - $155 to $242 CAD roundtrip including taxes
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